Shipping Policy
All online shipping is subjected to stock availability. We at GRAND BAKE are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, the product might be notified as ‘out of the stock product’. We apologize for the same, and kindly come back to check if it’s restocked! Or any time, our team if contacted can let you know any whereabouts regarding the availability.
When do we ship and deliver?
When we receive an order, we make sure to ship it in less than three days. Once shipped from our warehouse, it reaches your doorsteps same day. If the order is placed during weekends or public holidays of UAE, the shipping will be done the next working day. For your information, our team is working from Monday to Saturday every week except for public holidays announced by the UAE government. To make sure your purchase reaches you at right time, we work hard and efficiently in coordination.
Where do we ship and deliver?
Our online delivery services are available in United Arab Emirates.
Do we charge for delivery?
Any purchase of AED 200 and above, your delivery will cost no penny at all. It will be done free of cost and on time except in remote areas where our team might find it hard to reach (list of areas in our website headers). For any purchases worth under AED 200, the delivery charges will be as follows:
United Arab Emirates – 15 AED inclusive of VAT
Abu Dhabi - Same Day Delivery
Al Ain - Same Day Delivery
Dubai - Same Day Delivery
Sharjah - Same Day Delivery
Ajman - Same Day Delivery
Umm Al Quwain - Within 3 Days
Ras Al Khaimah - Within 3 Days
Fujairah - Within 3 Days
What are COD charges?
We will be pleased to inform you. COD charges are not shipping charges. These charges are only applicable to COD orders for handling. These charges will be applicable to any order without any cart value limit. COD handling charges are AED 10.
How can the payment be done?
We would encourage online payments via credit/visa cards of any bank. For specified products of the premium category, cash on delivery option is also activated.
How can you track your order?
You can easily find a link either in your e-mail or in the SMS you received during order placement. Visiting the link can give you an idea of the status of your order. Once the purchase is shipped, you’ll receive your first notification and the second will ping you when it is out for delivery.
Want to change your delivery address?
We will be pleased and happy to accept any delivery address changes if it is notified to our team before the purchase is dispatched.
Did we exceed our delivery time?
Though we have never failed to deliver on time, we would love to receive your feedback on any delays so that we can do our part of the investigation regarding the same.
Customer service?
For any customer service inquiries, kindly contact us at info@grandbake.com or ring us on +971 565 111540. Our team is ready to assist you with the answers to all your questions responding within an hour.